Returns & Exchanges
At Chan Luu, we want you to be completely satisfied with your purchase; if you are not, we accept returns of unworn, unwashed, and undamaged merchandise within 30 days of the original ship date. Please note that all items marked as Final Sale are not eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
After completing the online request, download and print the prepaid UPS shipping label provided via email.
Pack and Ship
Securely pack your items in the original packaging, include the packing slip, and drop off the package at any authorized UPS location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing