Frequently Asked Questions
Everything you need to know about your Chan Luu experience.
What materials are used in Chan Luu jewelry?
We use high-quality materials including sterling silver, 18k gold plated silver, semi-precious stones, and ethically sourced leather to create our handcrafted pieces.
How should I care for my jewelry?
To maintain the beauty of your jewelry, avoid contact with water, perfumes, and lotions. Store your pieces in the provided pouch to prevent tarnishing and scratches.
What is your return policy?
We accept returns on unworn, non-final sale items within 30 days of delivery. Items must be returned in their original packaging with all tags attached.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's progress.
Do you offer repairs?
We offer repairs for items purchased directly through our website within one year of purchase, subject to a repair fee depending on the damage.